Why live football site not working?

If football website has stopped working or errors have appeared in its work, carefully read all the recommendations below - with their help you can independently establish and eliminate the cause of the problem in the shortest possible time without contacting the support service.

Diagnostics section of WebAsyst Installer

If you encounter problems with WebAsyst scripts, check for error messages in the Diagnostics section of the WebAsyst Installer page. If the website problem cannot be resolved using this information, clear the script cache in the Diagnostics -> Reset Cache section.

Server Error Codes

If you receive an error message with a numerical error code (403, 404, 500, 502, 504) when typing the site address in the browser, read the values ​​of these codes and recommendations for resolving the corresponding server errors.

Empty page

If a site blank page opens when typing the site address in the browser, read the recommendations for resolving this problem.

Typical situations

The following describes several situations in which WebAsyst scripts may stop working correctly, and options for possible website solutions. The proposed solutions should be applied in conjunction with the recommendations at the beginning of this article.

After a long period of normal operation

1. Check the internet connection on your computer. Do other sites open in your browser? Try to open your site using another browser or from another computer or connect to the Internet through another Internet provider. Perhaps the problem is caused by the work of the extensions installed in your browser - try temporarily disabling them.
2. Trace to the server where the site is located.

After transferring to another server or after changing the domain name of the site

1. Make sure that the procedure for transferring to another server is performed in accordance with the instructions.
2. Make sure that the information about changing the DNS server addresses of your domain name is completely updated.

After updating the scripts

1. The update failed or was not completed. Repeat the website update procedure according to the instructions.
2. During the site update, access rights to directories and script files have changed. For the scripts to work correctly, access rights must satisfy the requirements specified in section “4. WebAsyst protection after installation »WebAsyst script installation instructions.

After changing the source code or design

1. Restore the original source code or showcase design.
2. Update the scripts to the latest version using the WebAsyst Installer according to the instructions.

Where can I see WebAsyst logs?

WebAsyst logs are written to several files. Each of the site files contains information about actions specific to a specific WebAsyst application or the type of operations performed.

The contents of the log files can be viewed using the WebAsyst Installer. To do this, go to the "Diagnostics -> Logs" section and click on the file name or on the "Watch" link. In this section you can also download the log file to your computer by clicking on the “Download” link, delete it (“Delete” link) or create a backup copy (“Backup” link).

Description of WebAsyst log files:

• account.log, located in the dblist / directory. The file contains information about changing account properties: creating an account and installing new WebAsyst applications.
• wbs.log, located in the dblist / directory. The file contains the authorization history of all users of the account: date, time, database key, IP address, username, client type (web - web user, soap - system call), sign of authorization error (0 - successful, 1 - unsuccessful) .
• update_manager.log, located in the temp / directory. The file contains detailed information about the actions taken by the script when starting an automated update using WebAsyst Installer.
• errors.log, located in the kernel / directory. The file contains general information about errors that occur during the operation of the WebAsyst kernel.
• sc-error.log, located in the kernel / directory. The file contains error messages connecting WebAsyst Shop-Script to the database.
• sc-error_DATE.log, located in the directory data / DATABASE_KEY / attachments / SC / temp /. The file contains messages about common errors that occur while running WebAsyst Shop-Script.
• send_mail_errors (DATE) .log is located in the data / DATABASE KEY / attachments / SC / temp / directory. The site file contains error messages for sending e-mail messages by WebAsyst Shop-Script.
• curl_msg.log, located in the directory data / DATABASE KEY / attachments / SC / temp /. The file contains error messages connecting to third-party servers via curl.
• MODULE_NAME.log, located in the data / / DATABASE KEY / attachments / SC / temp / directory. The file contains error messages about the delivery and payment modules. Instead of MODULE NAME, the file name contains the module name.